At Ivacation Villas, we understand that travel plans can be affected by unforeseen circumstances such as wars, pandemics, and other unpredictable events. To provide our guests with peace of mind during these challenging times, we have implemented a flexible cancellation policy that ensures a 100% refund in the event of such situations. Please read the following cancellation policy carefully:
1. Unpredictable Events Covered:
- Wars
- Pandemics (including outbreaks of infectious diseases)
- Natural disasters (earthquakes, hurricanes, floods, etc.)
- Government-imposed travel restrictions or bans
- Any other events deemed unpredictable and beyond your control
2. Refund Eligibility:
- Guests will be eligible for a 100% refund of their booking amount if the cancellation is necessitated by any of the unpredictable events mentioned above.
- Refunds will be processed to the original method of payment within 14 days from the date of the cancellation request.
3. Cancellation Process:
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- To cancel your reservation and claim a 100% refund due to an unpredictable event, please contact our reservations team via email at info@ivacation.gr or phone at +3028310 20771.
- Provide your booking confirmation number and details about the reason for cancellation (e.g., government travel advisory, flight cancellation, etc.).
4. Documentation Requirement:
- Depending on the nature of the unpredictable event, guests may be required to provide supporting documentation (such as official government advisories, flight cancellation notices, etc.) to process the refund request.
5. Non-Refundable Circumstances:
- This policy applies specifically to situations caused by wars, pandemics, natural disasters, and government-imposed travel restrictions. Standard booking cancellations outside of these circumstances will follow our regular cancellation policy, as outlined in your booking confirmation.
Note: We reserve the right to request additional information and documentation to validate the claim for a refund under this policy. Our team will review each case individually and strive to process refunds in a timely manner.
At Ivacation Villas, your safety and satisfaction are our top priorities. We hope that this flexible cancellation policy provides you with the assurance you need to make travel plans with confidence. If you have any questions or concerns, please do not hesitate to contact our team.
Thank you for choosing IvacationVillas.gr. We look forward to welcoming you soon.